01Frame — Map the physical and document flow
Map the physical and document flow. In U.S. Order Fulfillment, this stage applies directly to the objective to define order routing, inventory accuracy, pick-pack controls, carrier selection, delivery promises, customer communication, and incident handling. The stage closes only when the business decision and scope boundary are written.
02Evidence — Assign importer and broker responsibilities
Assign importer and broker responsibilities. In U.S. Order Fulfillment, this stage applies directly to the objective to define order routing, inventory accuracy, pick-pack controls, carrier selection, delivery promises, customer communication, and incident handling. The stage closes only when the supporting facts, sources, and unknowns are logged.
03Design — Model landed cost and service levels
Model landed cost and service levels. In U.S. Order Fulfillment, this stage applies directly to the objective to define order routing, inventory accuracy, pick-pack controls, carrier selection, delivery promises, customer communication, and incident handling. The stage closes only when the chosen approach, exclusions, and review points are approved.
04Coordinate — Test exceptions, returns, and records
Test exceptions, returns, and records. In U.S. Order Fulfillment, this stage applies directly to the objective to define order routing, inventory accuracy, pick-pack controls, carrier selection, delivery promises, customer communication, and incident handling. The stage closes only when the output, owner, continuing obligations, and next handoff are recorded.